1. Return Conditions
– Products that are defective or do not match the order
– Products that are in their original condition, unused, and have complete packaging
– Return requests must be made within 7 days of receiving the product
2. Return Process
– Contact customer service via email at [email protected] to request a return
– Complete the return form provided by customer service
– Send the product along with packaging and related documents back to the company
3. Refund Process
– Once the returned product is received and inspected, a refund will be processed to the original payment method within 15 business days
– Refunds to credit cards may take longer depending on the billing cycle of the card issuer
4. Exceptions
– Sale items, custom-made items, or items that cannot be returned due to hygiene reasons are not eligible for return or refund
5. Return Shipping Fees
– If the return is due to an error on the company’s part, the company will cover the return shipping costs
– If the return is due to a change of mind, the customer will bear the return shipping costs
6. Proof of Purchase
– Customers must provide proof of the return, such as videos or photos showing the issue with the product
– Providing evidence will help expedite the inspection and refund process
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